Contact

How Can We Help Today?

Whether you need guidance choosing the right sauna, plunge tub, or have a question about your order, we are happy to help.

We typically respond within 24 hours
Reach Us

Choose Your Preferred Channel

Email
support@PlungeSupplyCo.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours for quick answers.
Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days, feel free to contact us.

What is your return policy for saunas and plunge tubs?

We accept returns on eligible items in their original condition and packaging. Because saunas and plunge tubs are large specialty items, please contact our team before initiating a return so we can walk you through the process smoothly.

Can I exchange my product for a different model?

Yes, we are happy to help with exchanges on eligible items. Reach out to our team with your order number and the model you are interested in, and we will coordinate everything for you.

What is the difference between an infrared sauna and a barrel sauna?

Infrared saunas use radiant heat panels to warm your body directly at lower ambient temperatures, while barrel saunas use a traditional heater to heat the air inside the curved barrel structure. Our team can help you decide which style fits your space and preferences.

Do your cold plunge tubs come with a chiller?

Some of our cold plunge packages include a chiller unit, while others are designed for manual water management or separate chiller pairing. Check the product listing for details, or contact us and we will help you find the right setup.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Sauna Questions
Cold Plunge Questions
Order Status
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Responses

Our team replies to every inquiry within 24 hours so your project stays on track.

Secure Transactions

Your payment and personal information are protected with industry-standard encryption at every step.

Thoughtfully Curated Selection

Owned and operated by Plunge Supply Co, every sauna and plunge tub is selected for quality and durability.

Free Continental U.S. Shipping

Most orders ship free within the Continental U.S. with no minimum purchase required.